telephone orders 02086703070
open 9.30am-4.30pm Mon- Fri.

Ordering Online

How can I make an order?

We have aimed to make this as easy as possible and if you follow the guidelines your new purchase will be soon winging its way to you!

    Find an item you want to buy

  •     Choose a colour from the colour selection box on the right hand side of the product page. By selecting the colour a sample of the colour chosen should be able to be viewed in the main product picture.
  •     Click on the desired size in the product size selection box if applicable. Then click  Add to Bag to add the item to your Shopping Bag. A confirmation message should appear at the top of the page as each item is added to your cart.
  •     Once you've finished shopping, click on Shopping Bag, located in the top right corner of the screen, or click the checkout button again top right handside of each page.
  •     Once you reach the checkout screen,  you have three choices . . 
  •     If you are an existing Tuppence and Crumble customer and have already made an account, please enter your username and password and click Login
  •     If you're a new customer, you can register your details. Registering makes it easier to place orders in the future and keep tabs on your orders. The online instructions will guide you through the registration process. You do have the option to continue without registering as a guest checkout, but you will still need to input your personal details.
  •     Once you are logged in as either a new or existing customer, or have entered all relevant information, you will need confirm your delivery choice and choose gift wrapping (a small additional charge is made)  if required.  Please enter your free gift message in the 'Add comments about your order check box' if required.
  •     Press Confirm order and you will be taken to the Paypal or Paymentsense secure servers to process your payment. A paypal account is optional even if paying  through the Paypal server.
  •     Enter payment details and click confirm payment.
  •     You should see a message confirming your order has been placed and is being processed. An email confirmation will be sent to your registered email address and you will be redirected back to our shop.

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Secure payment

When you enter  your account information you should notice the padlock icon in your browser address window showing the connection is a secure encrypted connection. The same should be the case when making payment- look for the padlock in the address bar.

We use Paypal Secure Payment Services.  A Paypal account is optional and most credit cards are accepted.

Please note on completion of the order you will be sent a confirmation email from our website tuppenceandcrumble.com and from Paypal our secure payment server showing payment has been made to our Tuppence and Crumble Ltd. 

Gift Message

If you are sending a gift directly we can add a gift message to a gift dispatch note for no charge just let us know what  you would like to say in the 'add comments about your order' box on the  checkout page. 

Using a Discount Code.

To use a discount code you need to apply the code in your shopping bag or at the final stages of 'checkou't. After adding your items to your bag click on the 'shopping bag' link at the top of the page and you will be taken to a page showing the contents of your bag. Here you can also estimate shipping costs, apply  your chosen shipping method and also apply a discount code by entering the code (which is case sensitive) into the appropriate box, press 'apply coupon and your discount should be calculated. Then proceed to checkout.

Using a Gift Voucher.

To use a gift voucher you need to apply the code in your shopping bag or at the final stages of 'checkout'. After adding your items to your bag click on the 'shopping bag' link at the top of the page and you will be taken to a page showing the contents of your bag. Here you can also estimate shipping costs, apply  your chosen shipping method and also apply the gift voucher code by entering the code (which is case sensitive) into the appropriate box, press 'apply voucher' and your discount should be calculated. Then proceed to checkout.

Returns & Refunds
All Tuppence and Crumble products can be returned within 28 days of receipt for a full refund excluding postage. (terms and conditions apply) You must please contact us by e-mail or telephone to advise us that you are returning your order or using the returns form on our website .   go to returns.


Goods must be returned in their original packaging and clothing must be unworn. All labels and swing tags must be intact and attached to the goods. The original delivery note must accompany the returned goods.


All refunds will be made in the same way as the original form of payment.


All returns should be sent by royal mail recorded delivery so that you have proof of postage to the above address. Once we receive your return in re-saleable condition, we will issue a full refund for the price you paid for the item.


We regret that the original  postage and packing charges are direct costs and cannot be refunded unless the item is faulty.


Why do I have to pay for returns?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.

If goods are damaged or faulty on receipt please contact us so we can advise you on returning the item. We will inspect the returned item and with the advice of the manufacturer either exchange or refund the item full including delivery. However if the item is not found to be faulty we will return the goods to you. In this instance you will be liable for the return postage.

Blankets
Carry Cot Liners
Starsnugs
Hats

UK based baby label Tuppence and Crumble is the home of the original Star Baby Wrap, newly christened the 'Starsnug' - a regular 'best buy' judging from the generous feedback received from our happy Mums and Dads. We also offer a beautiful range of fleeces, lambswool and cotton baby blankets with a wide selection of colours that will match most prams, buggy and nursery schemes. The blanket range is complemented by our fun and funky Nap-Sack fleece carry cot liners, gift sets and a selection of colourful baby hats. We support UK manufacturing with all our 'Starsnugs', Nap-Sacks,fleece and Lambswool baby products all made in the UK. Our organic cotton is ethically sourced from India.

    • Customer Services & Orders 02086703070
    • Phone enquiries lines open 9.00am-4.30pm
    • RETURNS & OFFICE ADDRESS: 43 CHATSWORTH WAY, LONDON, SE27 9HN
      © Tuppence and Crumble Ltd 2017 Company Registration No.02644703 Registered Office: 1 Park Road,Hampton Wick,Kingston Upon Thames KT1 4AS. Administration Address: 43 Chatsworth Way, London, SE27 9HN.