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Returns & Refunds

Returns & Refunds

We hope and anticipate that you will be delighted with your Tuppence and Crumble baby items but with our 'no fuss' returns and exchange policy you can feel confident in buying from us. All Tuppence and Crumble products can be returned within 28 days of receipt for a full refund excluding postage. (terms and conditions apply) You must please contact us by e-mail or telephone to advise us that you are returning your order or using the returns form on our website .   go to returns.

Goods must be returned in intact, in their original packaging and clothing must be unworn. All labels and swing tags must be intact and attached to the goods. The original delivery note must accompany the returned goods.

All refunds will be made in the same way as the original form of payment.

All returns should be sent by royal mail recorded delivery so that you have proof of postage to the above address. Once we receive your return in re-saleable condition, we will issue a full refund for the price you paid for the item.

We regret that the original  postage and packing charges are direct costs and cannot be refunded unless the item is faulty.

RETURNS ADDRESS:

TUPPENCE AND CRUMBLE

43 CHATSWORTH WAY

LONDON SE27 9HN

Returns from International Destinations

Items must be returned within 35 days of receipt and in accordance with our general returns policy, and be unuesed and in their original packaging. We will refund the price paid for goods once they have returned to our address but shipping costs and any other duties or taxes cannot be refunded.


Why do I have to pay for returns?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.


If goods are damaged or faulty on receipt please contact us so we can advise you on returning the item. We will inspect the returned item and with the advice of the manufacturer either exchange or refund the item full including delivery. However if the item is not found to be faulty we will return the goods to you. In this instance you will be liable for the return postage.

Please also note that in line with UK's Distance Selling Regulations 2000 you have the absolute right to cancel your order at any time up to the end of the fourteenth (14) working day following the day on which you received the goods. No reason for cancellation is needed and you have the right to a full refund of all charges if you return the goods within these timescales. Parcels are returned at your own cost. To exercise this right you must contact us in writing or  through the methods given on this website to confirm your wish to cancel.

Blankets
Carry Cot Liners
Starsnugs
Hats

UK based baby label Tuppence and Crumble is the home of the original Star Baby Wrap, newly christened the 'Starsnug' - a regular 'best buy' judging from the generous feedback received from our happy Mums and Dads. We also offer a beautiful range of fleeces, lambswool and cotton baby blankets with a wide selection of colours that will match most prams, buggy and nursery schemes. The blanket range is complemented by our fun and funky Nap-Sack fleece carry cot liners, gift sets and a selection of colourful baby hats. We support UK manufacturing with all our 'Starsnugs', Nap-Sacks,fleece and Lambswool baby products all made in the UK. Our organic cotton is ethically sourced from India.

    • Customer Services & Orders 02086703070
    • Phone enquiries lines open 9.00am-4.30pm
    • RETURNS & OFFICE ADDRESS: 43 CHATSWORTH WAY, LONDON, SE27 9HN
      © Tuppence and Crumble Ltd 2017 Company Registration No.02644703 Registered Office: 1 Park Road,Hampton Wick,Kingston Upon Thames KT1 4AS. Administration Address: 43 Chatsworth Way, London, SE27 9HN.