Privacy Policy & Cookies

Why do you want my email address/telephone number etc?


We ask for these details so we can contact you in case there's a problem with your order..


We also email customers special Tuppence and Crumble offers and information. For example, if we have your email address, we can alert you to our Sales, so you are one of the first to know.


We do not make email addresses or telephone numbers available to other companies, other than our dispatch and delivery agents.They are under our strict instruction not to share this information with any other party.


How do you keep my information safe?


All Tuppence and Crumble online purchases take place in a safe environment using the latest security technology to protect our customers.


We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.


Your payment details are held in an encrypted format until we process your order.


This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.


The encryption technique we use is one of the highest standards available for e-commerce and certified by GeoTrust SSL  EV RSA CA one of the world's most respected certification body for Internet firms.


If you have questions regarding our credit card security policies, please call us on 02086703070.


If you are still not convinced about the safety of shopping online, but would like to buy Tuppence and Crumble products, please call us on the number above and place your order over the phone. We are open Mon-Friday: 9am-4.30pm. 


As well as personal data, what other information do you keep?


To help us give you the best service, we also keep records of:


    Your purchases with us. This lets us send you the most relevant offers. It also means we can quickly deal with any problems you may experience with your order.

    Any email correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.


How do you use my personal data?


All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:


Dealing with orders and accounts for the supply of our goods and services.

Planning and managing Tuppence and Crumble business activities, including analysing customers' shopping habits and preferences.

Research.

Providing you with information about the products and services we offer.


Will you ever pass my email details on to third parties?


We will never pass on your email address on to a third party for marketing purposes. 


We also never pass on credit card details to anyone, because that would just be irresponsible and plain stupid!


There are only three circumstances where we may share some of your data with others:


With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

Our dispatch and delivery agents for the purposes of a successful delivery of your order and notification to you of tracking information and delivery times.

 In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).


What are Cookies?


Cookies are small text files that websites can send to your computer. A cookie can be thought of as an Internet user's identification card. They tell websites when the user returns and allows the site to bring up information relevant to that user, for example your name, past orders etc.


Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.


Why do you use Cookies?


Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Tuppence & Crumble website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.


What's the law on Cookies?


The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used (which is exactly what we are doing here), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org.


Lastly, the Directive places an obligation on websites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org.


However, you should be aware that the Tuppence and Crumble website (in common with most other shopping web sites) will not work without cookies.


How do I opt in/out of receiving information from you?


Here's the email addresses to write to if you don't want to receive information from us: admin@tuppenceandcrumble.com.


Opting out:


    If you do not wish to receive any further email messages from us, (and I quite understand if you don't, but remember that if you unsubscribe we will not be able to send you Sale details before anyone else) please email admin@tuppenceandcrumble.com


Opting in:


    If you would like us to send you offers without making a full account please email us admin@tuppenceandcrumble.com


What can I do to increase security?


Internet shopping is becoming more and more popular and the overwhelming majority of transactions are quick, easy and trouble-free. We do everything we can to ensure your shopping experience is as safe and secure as possible.


However, there are a number of additional precautions you can take to increase security:


 We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited

 Never reveal your password to others

 Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party

Avoid using the same password for numerous Internet sites.

Please note, Tuppence and Crumble will never ask for personal passwords or card details via email. If you do receive an email requesting this information, please contact us immediately.

From time to time we may send you an email as an account holder suggesting you change your password to your account for security reasons. If you are in any doubt about the origin of such an email please ring us on 02086703070.

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