Exchanges & Refunds

Returns & Refunds

We hope and anticipate that you will be delighted with your Tuppence and Crumble baby items but with our 'no fuss' returns and exchange policy you can feel confident in buying from us.

All Tuppence and Crumble products can be returned within 28 days of receipt for a full refund excluding postage. (terms and conditions apply) You must please contact us by e-mail or telephone to advise us that you are returning your order or using the returns form on our website. Returns form

Goods must be returned in intact, in their original packaging and clothing must be unworn. All labels and swing tags must be intact and attached to the goods. The original delivery note must accompany the returned goods.

All refunds will be made in the same way as the original form of payment.

All returns should be sent by royal mail recorded delivery so that you have proof of postage to the above address. Once we receive your return in re-saleable condition, we will issue a full refund for the price you paid for the item.

We regret that the original  postage and packing charges are direct costs and cannot be refunded unless the item is faulty.


RETURNS ADDRESS:

TUPPENCE AND CRUMBLE

43 CHATSWORTH WAY

LONDON SE27 9HN


Exchanges

If you wish to make an exchange then please return your unused item with full contact details, email and phone number, to our London address, along with your original order number, or in the case of a gift, the persons name who bought the gift. Please give an indication of what you would like to exchange the item for. We will then contact you to notify you that we have received your returned item and make arrangements  for a part refund or charge if required. We usually dispatch exchanges the same day as receiving your return, subject to stock levels. No charge is made for sending out your exchange but you will have to pay for the original items return.


Returns from International Destinations

Items must be returned within 35 days of receipt and in accordance with our general returns policy, and be unused and in their original packaging. We will refund the price paid for goods once they have returned to our address but shipping costs and any other duties or taxes cannot be refunded.

Why do I have to pay for returns?

We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.

If goods are damaged or faulty on receipt please contact us so we can advise you on returning the item. We will inspect the returned item and with the advice of the manufacturer either exchange or refund the item full including delivery. However if the item is not found to be faulty we will return the goods to you. In this instance you will be liable for the return postage.

Please also note that in line with UK's Distance Selling Regulations 2000 you have the absolute right to cancel your order at any time up to the end of the fourteenth (14) working day following the day on which you received the goods. No reason for cancellation is needed and you have the right to a full refund of all charges if you return the goods within these timescales. Parcels are returned at your own cost. To exercise this right you must contact us in writing or  through the methods given on this website to confirm your wish to cancel.

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